Privacy Policy
Privacy Policy
This Privacy Policy explains how DND SOFTWARE (PTY) LTD ("Chatbotz", "we", "us") collects, uses, and shares information when you use the Chatbotz platform, websites, and services (the "Services").
If you do not agree with this Privacy Policy, do not use the Services.
1) Who We Are
Chatbotz is a product of DND SOFTWARE (PTY) LTD.
Contact: [email protected].
2) Information We Collect
We collect the following categories of information:
a) Account and Contact Data
- Name, email address, password, and account profile details
- Company or organization details you provide
b) Billing and Transaction Data
- Subscription plan, billing period, and payment status
- Payment reference data from our payment processor
c) Chatbot Configuration and Content
- Chatbot names, settings, and customizations
-
Content you provide to train and configure your chatbot, such as:
- Website URLs and extracted website content
- Uploaded documents (e.g., PDFs, Word files)
- Connected data sources you authorize (e.g., cloud storage)
d) Conversation Data
- Chat logs and message history when you or your users interact with a chatbot
- Conversation identifiers and metadata (timestamps, usage statistics)
e) Technical and Usage Data
- Device, browser, and IP information
- Log data, error reports, and performance metrics
f) Support and Communications
- Messages you send to support
- Feedback, feature requests, and survey responses
3) How We Use Information
- Provide, operate, and maintain the Services
- Create and run your chatbots, including generating responses
- Process payments and manage subscriptions
- Provide customer support and respond to requests
- Monitor usage, prevent abuse, and improve performance
- Communicate about service updates, billing, and security
4) Legal Bases (South Africa)
Where applicable, we process personal information under lawful grounds such as:
- Contractual necessity (to provide the Services)
- Legitimate interests (service improvement, security)
- Your consent (when required)
We aim to comply with applicable data protection laws, including POPIA where relevant.
5) How We Share Information
We do not sell your personal information.
We share information with:
- Service providers who help us operate the Services (e.g., hosting, storage, AI processing, payments, email)
- Authorities when required by law or to protect rights and safety
- Third parties you authorize (e.g., connected data sources)
A list of subprocessors is available on request.
6) Data Roles
For Customer Content and end-user data processed on your behalf, you are the data controller and Chatbotz acts as a data processor. For account, billing, and operational data, Chatbotz is the data controller.
7) International Transfers
Your information may be processed in countries other than your own. We take steps to protect your information when it is transferred internationally.
8) Data Retention
We retain personal information only as long as necessary for the purposes described above.
Current retention periods:
- Chat logs, uploaded files, and scraped website content: up to 1 year
- Billing and accounting records: as required by law
- Support communications: up to 1 year
We may keep information longer where required for legal, security, or dispute-resolution purposes.
9) Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
To exercise your rights, contact us at [email protected].
10) Security
We use standard industry measures to protect your information. However, no method of transmission or storage is 100% secure.
11) Cookies and Local Storage
We do not use advertising or marketing cookies.
We use local storage and essential technologies to:
- Remember your chatbot session
- Store conversation history in the embedded widget
You can clear your browser storage at any time.
12) Children's Privacy
The Services are not intended for individuals under 16 years old, and we do not knowingly collect personal information from children under 16.
13) Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top will reflect the latest version.
14) Contact Us
DND SOFTWARE (PTY) LTD
Email: [email protected]